At MXESHOP, our main focus is to offer genuine, fully working products at the best possible prices. To give you even more peace of mind, we’re planning to introduce an optional extended warranty system — allowing you to choose 3 months, 6 months, or even 1 year of extra coverage for a small additional cost. Your satisfaction and confidence in what you buy from us matters, stay tuned for updates.
General Policy return policy
- Refunds are not allowed.
- Exchanges may be made for the same product or product that’s next best in same category, and only in the case of a verified factory defect.
- In event of exchange, if the value of your exchange is lower, we will issue a store credit / coupon for the difference, which can be used as a rebate on our website at any time.
- Returns without the original product, packaging, or documentation will not be accepted.
- Products must be in factory condition to be eligible for return or exchange.
- (General policy doesn’t apply to laptops, desktops, tablets and phones)
Wrong Item Received
- If you’ve received the wrong item, please contact us within 24 hours of delivery.
- We will cover return and re-shipping cost.
- The item must be returned within 24 hours, in the same condition it was delivered, with all original packaging and documentation intact.
- Items that have been used, altered, or tampered with will not be eligible for exchange.
Non-Returnable Items
- Gift Cards
- Downloadable Software
- Health & Personal Care Items
- Items damaged or altered after purchase
- Products used just for testing purposes / just for temporary usage and return or purchased for compatibility checking.
Laptops, Tablets, and Phones
We aim to provide a minimum of 2 months manufacturer warranty where available.
Testing & Inspection
- We offer a 48-hour testing period after our inspection.
- During the testing period:
- Returns are only accepted for factory defects.
- Change-of-mind returns are not accepted.
- Devices must not be registered or modified. They must remain in factory condition, with no user accounts, setup, or personal data added..
- Devices must be restored to factory settings for any approved return.
- Any previously acknowledged or resolved issues cannot be reopened for return negotiations after product acceptance.
- Devices modified beyond factory specs (e.g. overclocking, BIOS changes) cannot be returned.
- Inspection for factory issues may take up to 2 working days.
- If you opt to only receive a sealed unit, you waive our testing and return support.
Extended Return Periods for Special Cases
- Renewed Devices:
- Clearly marked as “(Renewed)” in the product title.
- No manufacturer warranty is provided.
- We offer a 5-day test period after delivery.
- Manufacturer Warranty less than 2 Months:
- We provide a complimentary test period of 14 days.
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